Senior Service Designer Role
We are seeking a highly skilled Senior Service Designer to join our team.
This is a design-focused role that involves conducting exploratory research to better understand users and identify possible solutions for sustainable and seamless products, services, and experiences.
The ideal candidate will work closely with various teams including design crafts, accessibility, engineering, product, and program teams.
* Main Responsibilities:
* Visualise digital experiences through strategic design practices
* Develop design focuses positions involving collating documentation and putting digital design in a strategic context
* Drive project scoping and planning design activities, ensuring they are delivered at high quality and on time
* Conduct occasional design, evaluative, and generative research and workshop facilitation
* Lead synthesis of research to identify and present evidence-led and key actionable insights
* Develop and create end-to-end customer journeys and service blueprints
* Develop prototypes for testing and validation purposes
* Define key features for prototypes and design requirements for subsequent research, UX, and UI design
About the Role:
This position requires human-centred design, systems thinking, and future thinking as well as facilitating planning, data analysis, facilitation of ideation and co-design activities, prototyping, and end-to-end project delivery.
The successful candidate will have a background in Graphic/UX/Digital/Visual design with experience working in Service Design. They will also need experience in using collaborative ideation techniques to create and validate solutions, as well as excellent interpersonal, communication, negotiation, and collaboration skills.
About You:
You will be responsible for leading the design process from concept to delivery, collaborating with cross-functional teams to ensure designs meet business objectives.
The ideal candidate will have a strong portfolio showcasing their design expertise, particularly in Service Design.
Please note that this is not an exhaustive list of responsibilities and the successful candidate may be required to perform additional tasks as needed.