We're seeking a compassionate and experienced professional to provide person-centred case management services to clients across multiple regions through a remote service delivery model.
In this role, you'll support clients with low to moderate needs to live safely, confidently, and independently at home. You'll build strong relationships through regular virtual contact, coordinate services, monitor wellbeing, and ensure seamless transitions when face-to-face support is required.
This is an opportunity for you to make a meaningful impact every day and thrive in a mission-driven environment.
Key Responsibilities
* Deliver safe, person-centred, wellness-focused case management via virtual communication.
* Assess clients' functional, social, environmental, and wellbeing needs.
* Develop individualised care plans and goals that promote independence and choice.
* Provide proactive monitoring through regular check-ins, identifying early changes in client condition.
* Escalate risks or emerging needs to Clinical Care Partners or Managers.
* Coordinate referrals to clinical staff, allied health, community services, and external providers.
* Support seamless participation in Restorative Care Pathways, including handover and follow-up.
* Collaborate with scheduling and workforce teams to ensure reliable service delivery.
* Maintain accurate and compliant documentation and care plan updates.
* Participate in multidisciplinary discussions, case conferences, and high-risk reviews.
Requirements
* 3+ years experience in case management or aged/home care support.
* Strong knowledge of Aged Care Standards, the Aged Care Quality Code of Conduct, and the home care sector.
* Excellent communication and rapport-building skills in a virtual environment.
* Participant-centred approach with advocacy skills.
* Ability to manage a high-volume caseload independently and prioritise effectively.
* Experience with budgeting and home care funds management.
* Understanding of hazard identification, incident reporting, and risk management.
* Competency with client management systems and confident computer skills.
* Sound judgement, problem-solving, and conflict resolution skills.
* Current National Police Certificate (or ability to obtain).
* Valid Driver Licence.
* Based in Tasmania.
* Certificate IV in Home & Community Care, Aged Care, or similar.
* Bachelor's degree (RN desirable but not required).
* Exposure to workforce planning or scheduling systems.
Why You Will Love Working With Us
* Join a trusted not-for-profit organisation delivering personalised home care, community services, and residential care.
* Benefit from salary packaging to maximise your take-home pay.
* Work remotely within a supportive, collaborative, multidisciplinary environment.
* Access ongoing professional development and career growth opportunities.
* Be part of a culture where Respect, Care, Teamwork, Integrity, Courage, Innovation, and Excellence are lived every day.
* Make a meaningful difference by helping older people stay safe, independent, and connected at home.