About the Role
As our Operations & Team Manager, you’ll be at the heart of our daily operations. From leading a large casual workforce to ensuring smooth ticketing, safety compliance, and exceptional guest service, your role will keep the park running safely, efficiently, and with infectious energy.
You’ll oversee everything from rostering and training, to managing incidents, lifeguards, and equipment. No two days will ever look the same – one day you might be leading a staff training session, the next ensuring our guests leave with a 5-star review.
Lead daily park operations, ensuring safety, compliance, and smooth guest experiences.
Manage lifeguards, ticketing, and operational staff in line with organisational structure.
Oversee rosters, staff scheduling, and fortnightly payroll approvals.
Drive recruitment, onboarding, and ongoing staff training (including upselling).
Handle incident documentation, reporting, and follow-ups.
Maintain safety equipment (DFIB, first aid, oxy kits).
Facilitate weekly management meetings and monthly training sessions.
Support and motivate staff to achieve a fun, safe, and high-energy workplace.
Act as a brand ambassador, engaging with guests and ensuring every experience is memorable.
Qualifications: Blue Card (Working with Children), CPR, First Aid, Bronze Medallion, Advanced Resus.
Experience: Proven management experience, ideally in operations, recreation, hospitality or tourism.
Skills:
Strong leadership and team management
Risk & time management in a fast-paced environment
Excellent communication and interpersonal skills
Problem-solving with a can-do, hands-up (not hands-out) attitude
Be part of an iconic Gold Coast attraction where fun is at the centre of everything.
Lead a passionate team and make a real impact on guest experience.
Opportunities for professional development and career growth.
Work in a dynamic, outdoor environment surrounded by water and energy.
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Salary match Number of applicants Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years\' experience do you have as an operations manager?
- How many years of people management experience do you have?
- Do you have experience preparing work rosters?
- Do you have a current Working With Children (WWC) Check?
- How many years of payroll experience do you have?
- How many years\' experience do you have in a training & development role?
- Do you have customer service experience?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as an Operations Manager
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