Opportunity for a Service Desk Officer to support the day-to-day operations of a Case Management System helpdesk, ensuring system functionality and user support across internal staff and external contractors. This position is working for a Federal government client and therefore candidates MUST BE Australian citizens to be considered.
Key Responsibilities
* Monitor and respond to helpdesk tickets and system queries
* Troubleshooting system issues, managing service desk queries and supporting reporting and process improvements Escalate complex technical and non-technical issues as required
* Create and maintain system documentation and process manuals
* Support reporting activities and quality assurance of outputs
* Manage user access including profile creation and updates
* Assist with billing checks and identify system or data errors
* Support training needs across helpdesk users
* Identify and implement system and business improvements
Required Qualifications
* Experience in an ICT Service Desk environment
* Previous experience with a Salesforce-branded system.
* Australian Citizen
* Currently holding a Baseline (AGSVA) Clarence will be preferred and prioritised, but not mandatory.
Skills & Competencies
* Strong troubleshooting skills within client management systems
* Knowledge of policy and procedural frameworks
* Ability to interpret and apply guidance material
* Strong organisational and communication skills
If you match the selection criteria and are an Australian Citizen and are interested in finding out more about the position, please forward your updated CV to Jane Saxby by clicking the "APPLY NOW" button. For a list of all vacant positions, please see our website www.talentinternational.com.
For further enquires please call Jane Saxby on 0456 372 202 #J-18808-Ljbffr