OverviewCustomer Service Officer | Community Bank San Remo, VICThis full-time, 12-month fixed term contract role focuses on delivering excellent customer service, assisting customers with transactions, supporting digital literacy and online banking, and guiding customers to solutions that suit their needs.ResponsibilitiesExplore customers' needs through in-depth conversations to help them achieve their financial goals and partner with specialists within the branchAssist customers with transactions, cash handling, inquiries, and paperwork while maintaining strong risk considerationsSupport customers with digital literacy and online banking needs as products and services evolveBe the branch face and primary point of contact for customers, providing a high standard of serviceEngage in on-the-job training and external development opportunities to advance your careerBuild connections and contribute to the community through branch activities and customer supportWhat you'll bring to the roleExperience in a customer service environment with the ability to achieve targetsStrong attention to detail to ensure secure, accurate transactions with a risk mindsetConfidence to communicate with new and existing customers face to face and over the phoneEagerness to understand and communicate what makes our bank differentCollaboration mindset and team spiritExperience in the banking and finance industry is a plus but not essentialOur Community Banking modelCommunity Banking operates on a shared revenue model based on profit-with-purpose.
Profits are reinvested into local communities to fund initiatives such as infrastructure improvements, events, and scholarships.
By joining a Community Bank branch, you join a team focused on promoting local growth and meaningful relationships with customers and small businesses.Why join Bendigo BankImpactful work that perks customers and communitiesA diverse, values-driven team where you are more than a numberCareer opportunity and flexibility with supportive policiesBenefitsHealth and wellbeing support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate familyLearning opportunities through our corporate university "BEN U"Important notes: We're committed to a diverse and inclusive culture and will provide adjustments to the application or interview processes if needed.
If you require any accessibility accommodations, please reach out.Application guidance: We may contact candidates prior to closing date for screening and interviews.
If you have questions, please contact our recruitment team.
For more information about retail banking roles, visit the careers site provided by Bendigo Bank.Application & selectionPlease be aware that an online assessment via Pymetrics may be part of the process after you apply.
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📌 Customer Service Officer | Community Bank San Remo | Vic
🏢 Bendigo Bank
📍 Victoria