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Team leader: customer service & compliance

Sydney
Nsw Government
Customer Services agent
Posted: 26 May
Offer description

Job Title

Team Leader (0000BAJS) – 2 x Ongoing Full‐Time

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

The Team Leader coordinates and manages the activities of a team to ensure the delivery of quality responsive customer services with an emphasis on correct and consistent decision making in applying legislation and policy. The role works with Coordinators within the business unit to ensure quality assurance, workflow productivity, priority management and the promotion of continuous improvement.

Key responsibilities

* Coordinate and manage team activities to deliver quality responsive customer services.
* Ensure correct and consistent decision making in applying legislation and policy.
* Collaborate with Coordinators to maintain quality assurance, workflow productivity, and priority management while promoting continuous improvement.

Requirements

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Eligible to apply if you are a permanent resident of Australia or a New Zealand citizen.

Benefits

* Flexible work options;
* Opportunity to purchase leave;
* Annual leave loading;
* Corporate wellbeing programs including seminars and the Fitness Passport;
* Salary packaging options via superannuation contributions or a novated vehicle lease;
* Convenient location for public transport and to shops;
* In‐house gym facilities.

Our Commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

Contact

Enquiries: HRTSMOBILITY@police.nsw.gov.au – (02) 8835 8400

Location

Sydney Region – Greater West

Work Type

Full‐time

Number of Positions

2

Remuneration Package

Base salary ranges from $99,938 to $110,271 plus employer's contribution to superannuation of 12% and annual leave loading.

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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