Job Overview
This pivotal role balances people management, performance optimization, and workforce planning. As a Contact Centre Manager, you will lead a team of dedicated Team Leaders to deliver exceptional customer service and operational efficiency.
Key Responsibilities:
* Lead a high-performing team of Team Leaders to achieve outstanding customer service and operational efficiency.
* Balances people management, performance optimization, and workforce planning to meet business objectives.
* Develop and implement strategies to improve customer satisfaction and employee engagement.
Required Skills and Qualifications:
* Demonstrated experience in contact centre management with a proven track record of success.
* Strong leadership and interpersonal skills to motivate and develop team members.
* Excellent communication and problem-solving skills to resolve complex issues.
* Certified in customer service or equivalent experience.
Benefits:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.