Contact Centre Consultant – Banking
Company: Australia and New Zealand Banking Group Limited (ANZ)
Location: Melbourne, VIC / Remote options available
Job Type: Full-time
Salary: A$33 – A$40 per hour + super
Expected Hours: 38–40 hours per week (rotating shifts)
Job Description
ANZ is looking for Contact Centre Consultants to support customers via phone and digital channels. You will assist with account enquiries, payments, and general banking support.
Key Responsibilities
* Handle inbound customer enquiries
* Resolve account and transaction issues
* Educate customers on ANZ digital services
* Meet service quality and compliance standards
Requirements
* Excellent verbal communication skills
* Problem-solving mindset
* Call centre or customer service experience preferred
Benefits
* Paid training provided
* Hybrid or remote work options
* Performance incentives and career pathways
Job Type: Full-time
Pay: $38.00 – $40.00 per hour
Expected hours: 38 – 40 per week
Benefits:
* Childcare assistance
* Employee mentoring program
* Extended annual leave
* Health insurance
* Life insurance
* Maternity leave
* Paid volunteer leave
* Parental leave
* Professional development assistance
* Salary packaging
* Travel reimbursement
* Unlimited annual leave
Work Location: In person