* Can be based in any of our offices nationally
* Full time (75 hours per fortnight)
* Salary range: $112,100 to $125,600 including super
Job Description
The Branch Operations Capability Manager plays a critical role in ensuring our Branch Leaders have the capability to meet compliance and regulatory standards, while delivering exceptional outcomes for our members. This role is responsible for designing, developing and maintaining high-quality training materials, policies and processes that support consistent and effective branch operations. Working closely with key stakeholders across the business, the role identifies capability gaps and leads the development and delivery of tailored learning solutions that strengthen leadership, operational excellence and lending capability across the Branch Network.
In the role you will
* Partner with business leaders to identify learning and development needs across the Branch Network
* Design, develop and deliver engaging training programs aligned with organisational strategy
* Ensure branch training and competency frameworks meet all regulatory and compliance requirements
* Manage and maintain lending and operational capability in line with policies, procedures and legislation
* Evaluate and continuously improve training programs to enhance effectiveness and outcomesBuild strong relationships with internal stakeholders to drive a culture of continuous learning
* Support Branch Leaders to deliver high-quality outcomes for members
* Monitor capability progress and address skill gaps through targeted development solutions
* Promote best practice and professional excellence across branch operations
* Contribute to a high-performing team culture aligned with organisational goals
Qualifications
* Relevant tertiary qualification (desirable)
* Strong understanding of banking policy and processes
* Demonstrated experience across a range of lending, from personal to complex applications
* Ability to exercise sound judgement and make informed decisions independently
* Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders
* Proven collaboration skills with the ability to build effective working relationships
* Strong organisational skills and the ability to manage competing priorities independently
Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Benefits
* Additional 3 paid work-life balance days to boost your annual leave*
* Paid community volunteer days to support many community charities across Australia
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
* A flexible, and diverse working environment
* Career development opportunities, training and coaching
Applications close 12/06/2026.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‐employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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