The Desktop Network EUC IT Support provides technical support and assistance to users with desktop and network issues within an enterprise environment. The primary objective is to ensure seamless functionality of desktop devices and network connectivity, providing a reliable and productive workspace for users.
2. Key Responsibilities:
Troubleshooting and resolving desktop hardware, software, and network problems
Providing technical support via phone, email, or in-person
Maintaining and updating desktop operating systems, applications, and drivers
Configuring and troubleshooting wired and wireless networks
Implementing and maintaining active directory policies and user accounts
Performing hardware installations, upgrades, and repairs
Monitoring and diagnosing network connectivity issues
Managing and resolving user requests for IT support
3. Technical Skills:
Proficient in troubleshooting desktop operating systems (Windows, macOS)
Knowledge of networking protocols (TCP/IP, DNS, DHCP)
Experience with wireless technologies (WiFi, Bluetooth)
Familiarity with Active Directory and user management
Understanding of hardware components and peripherals
Excellent troubleshooting and analytical skills
4. Required Qualifications:
High school diploma or equivalent
2-4 years of experience in desktop support or a related field
CompTIA A+ or equivalent certification
5. Skills & Experience:
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Excellent problem-solving and customer service skills
Proficiency in using desktop support tools and diagnostic software
Experience with laptop support, hardware implementation, and operating system deployments
EIL Global
Adelaide,Australia
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations.
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