Job Overview
Clinical Customer Care Managers play a key role in our customer care team to ensure high-quality services align with NDIS standards.
* They embed clinical best practices across the team and support ongoing professional development.
* Develop tailored support plans through in-depth assessments that meet each customer’s unique needs.
* Their focus is on ensuring services meet NDIS Quality & Safeguards Commission standards and compliance requirements.
* They drive continuous improvement by leveraging data insights, feedback, and process enhancements.
* This contributes to business growth by supporting service innovation and strategic goals.