We're now seeking an experienced and people‐focused Senior Receptionist to join our Dental team in our Modbury location and play a key role in delivering outstanding service to our patients while leading and supporting our front‐of‐house reception team.
You'll also play a hands‐on role in ensuring our patients receive an exceptional experience – from the first point of contact to post‐treatment follow‐up – while supporting the development and growth of your team.
About The Role
* Lead, coach and support the concierge team to deliver an exceptional front‐of‐house experience.
* Coordinate daily workflows and task allocation for optimal coverage and efficiency.
* Act as the first point of contact for escalations, troubleshooting, and administrative queries.
* Manage patient feedback and complaints in a timely, empathetic and solutions‐focused way.
* Oversee administrative processes including cash handling, invoicing, daily banking and patient recalls.
* Monitor appointment utilisation and collaborate with the Patient Experience team to optimise clinician schedules.
* Support performance reviews and identify training needs in collaboration with the Dental Practice Manager.
* Promote a positive, collaborative and supportive team culture that values communication, respect and continuous improvement.
About You
* See the big picture and connect daily work to our strategy, communicating clearly and leading with accountability.
* Build a positive, inclusive environment where team members feel valued and heard.
* Proactively coach and develop your team for growth and improved performance.
* Take ownership of team‐based risks and support data‐driven decision making.
* Drive continuous improvement and encourage innovation over perfectionism.
What's on Offer
* Paid parental leave
* Allowance on your private health insurance premium
* Discounted sunglasses
* Access to internal and external learning opportunities
* Volunteer days to support our partner charities
* Employee Assistance Program access for you and your family
* Wellbeing programs and initiative
You must be an Australian citizen or permanent resident at the time of submitting your application, be able to provide two recent referees, and hold a current satisfactory National Police Clearance (within 12 months) or be willing to obtain one prior to commencement.
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