Be part of the Myer Carousel leadership team as the Customer Service Manager.Be the driving force behind our customer service excellence by inspiring and leading teams to deliver superior customer service and achieve profitable results across various departments. Champion the Myer strategy, manage daily department activities and provide ongoing support, coaching and leadership for your teams.Reporting to the Assistant Store Manager and working collaboratively with the leadership team, this pivotal role offers excellent opportunities to advance your Retail Management career path.About The Role:Manage the daily activities of your departments and team, driving customer satisfaction and financial performanceOptimise team productivity by leveraging workforce management and further developing team member skillsDrive a high performance, customer focused culture through role modelling, communication, feedback and recognitionMaximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activitiesLead, empower and inspire your team with a consistent focus on developing the next generation of Myer leadersMaximise your time spent within your departments to lead and manage your teams and gain customer insightsAbout You:Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environmentPeople leadership skills with a 'hands-on' approach are essentialDemonstrated ability to lead teams, achieve targets and monitor KPI'sExperience in performance management and getting the best from your teams will be highly regardedCustomer focussed with superior customer service skillsStrong retail, financial and business acumenExcellent time management skills with the ability to prioritise and achieve within timelinesBenefits to you:Become a leader within one of Australia’s most-loved department storesCareer development and progression opportunities, local and nationalExciting Team Member discounts and exclusive offersAccess to volunteer, parental and lifestyle leaveService Recognition, Inspirational People Awards, and more!Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
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