As a dedicated leader, you will have the opportunity to make a real difference for our customers and communities. This autonomous and hands-on leadership role is based in our Coffs Harbour Branch.
We prioritize the needs and satisfaction of our customers above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric organization in Australia and New Zealand.
Job Description
* Work quickly and with purpose for our customers, putting them at the centre of everything you do.
* Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
* Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
* Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time.
* Manage performance & strategic development of the branch and its relationship with the wider retail division.
Required Skills and Qualifications
* Proven experience in retail banking management or leadership roles is essential.
* Customer-centric thinking.
* Ability to influence, coach, and work collaboratively with your team.
* A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
* A keen eye for detail that ensures transactions are completed efficiently and accurately.
* An appreciation for the inclusion and diversity of our customers and colleagues.
Benefits
All new leaders receive our tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.
EEO Statement
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.