About the Role
We are seeking a highly motivated and empathetic customer service professional to join our team. As a Client Service Officer, you will play a pivotal role in supporting clients achieve their hearing goals.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is eager to learn about the hearing industry. You will work closely with clinicians and hearing technicians to provide high-quality care to our clients.
Responsibilities
* Provide exceptional customer service to clients, ensuring their needs are met and exceeded
* Work collaboratively with clinicians and hearing technicians to deliver quality hearing health care outcomes
* Develop strong relationships with clients to understand their unique needs and preferences
* Learn about our products, services, and government funding programs to effectively communicate benefits to clients
About the Qualifications
* Previous experience in administration or customer service in retail, healthcare, or related industries
* Strong interpersonal communication skills, empathy, and ability to build rapport with clients
* Higher School Certificate (HSC) or equivalent qualification
What's in it for you?
* Competitive salary and performance incentives
* Ongoing training and professional development opportunities
* A supportive team environment with opportunities for growth and advancement
* Access to exclusive discounts and wellbeing programs
About Our Culture
We value diversity and inclusivity, creating a workplace where everyone can thrive. Our culture is built on trust, teamwork, innovation, and a can-do attitude.