Job Title:
Customer Service Liaison
Job Description:
We are seeking a skilled Customer Service Liaison to manage and maintain exceptional relationships with our clients. Key responsibilities include communicating effectively, responding to customer inquiries, and resolving issues in a timely manner.
Key Responsibilities:
* Promote open communication with customers through various channels, including phone, email, and face-to-face interactions.
* Resolve customer complaints and concerns in a professional and courteous manner.
* Translate sales quotes and orders for existing customers, ensuring accuracy and efficiency.
* Process customer payments, including COD transactions, while maintaining a high level of customer satisfaction.
* Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
* Action customer orders in the sales inbox, ensuring timely and accurate fulfillment.
Required Skills and Qualifications:
To succeed in this role, you will need:
* Excellent communication and interpersonal skills.
* Good problem-solving and analytical skills.
* Familiarity with IT systems and software applications.
* Effective time management and organizational skills.
* A strong customer-centric approach.
Benefits:
* Ancillary benefits package, including annual salary reviews, career progression opportunities, and regular training sessions.
* The opportunity to work in a dynamic and growing company with a focus on customer satisfaction.
How You Will Thrive:
In this role, you will have the chance to develop your skills and knowledge in customer service, build strong relationships with our clients, and contribute to the success of our company.
Keyword:
Liaison