At Microsoft, we empower every person and organization on the planet to achieve more. Our Customer Experience and Success (CE&S) organization is dedicated to delivering seamless support experiences that leverage our products and services.
About the Role
We are seeking a highly skilled Technical Support Engineer to join our team. This role will allow you to accelerate your career growth, hone your problem-solving skills, and develop your technical proficiency.
Responsibilities
* You will investigate and resolve customer technical issues, collaborating within and across teams, and leveraging troubleshooting tools and practices.
* You will lead or participate in building communities with peer delivery roles and share your knowledge where appropriate.
* You will develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness.
* You will identify potential product defects and escalate them to resolve, contributing to Microsoft product improvements.
Key Qualifications
* Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field.
* 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
* 2+ years of experience working in a customer-facing role.
* 2+ years of experience working on technical projects.
Core Skills Include
* Mastery of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
* Ability to troubleshoot and resolve common Intune issues such as Windows, iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
* Advanced troubleshooting skills for Windows Autopilot and LOB Application deployment.
* Experience with Windows updates implementation and troubleshooting.
* Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
* Proficiency in using remote support tools, such as Microsoft Teams, quick assist.
This role offers the flexibility to work up to 50% from home and the opportunity to develop your technical expertise and leadership skills.
What We're Looking For
We are looking for individuals who are passionate about providing exceptional customer support and have a strong foundation in technical troubleshooting and problem-solving.
If you have a passion for technology and a drive to deliver exceptional results, we encourage you to apply for this exciting opportunity.