Collections & Resolutions Manager
Private Credit | Commercial Outcomes | Quarterly Bonus
Archer Wealth | Sydney | Full-Time
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This Is NOT a Typical Collections Role.
Archer Wealth is a leading Australian private lender specialising in first and second mortgage lending. We work with sophisticated borrowers, complex situations, and real capital at risk.
We are hiring a Collections & Resolutions Manager whose job is simple to describe but hard to execute:
Get arrears paid fast.
Stop loans drifting into default.
Resolve problem loans within 90 days.
You will be measured on results, not activity.
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The Role
You will manage a portfolio of loans in arrears and default and be responsible for:
* Acting early when payments fall behind
* Applying pressure firmly but commercially
* Driving arrears back to "current" status quickly
* Engineering clean exits (repayment, refinance, sale)
* Resolving defaults within 90 days wherever possible
* Escalating to enforcement only when necessary
This role requires collections discipline AND sales/negotiation ability.
If you can't hold a tough conversation and close an outcome, this is not the role for you.
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How You Are Measured (Very Clear)
Bonuses are paid quarterly only and eligibility is unlocked if 3 out of 4 KPIs below are met:
* Arrears Cure Speed
* ≥70% cured within 30 days
* ≥85% cured within 60 days
* Arrears → Default Leakage
* ≤10% of arrears (by $) allowed to roll into default
* Default Resolution Speed
* ≥80% of defaults resolved within 90 days
* Cash Recovery Quality
* ≥98% recovery of principal, interest & recoverable costs
You are rewarded for speed, cash recovery, and risk removal — not promises, payment plans, or conversations.
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Salary & Package (Capped by Design)
* Base salary: $80,000 + super
* Quarterly bonus: Performance-based
* Maximum total package: $150,000 (including super + bonus)
This role rewards consistency and execution — not gaming.
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Who We're Looking For
Essential
* Proven experience in collections, arrears, or hardship management
* Strong negotiation and commercial judgement
* Comfortable applying pressure and holding boundaries
* Outcome-focused, not process-driven
Highly Regarded
* Experience in private credit, non-bank lending, or mortgage lending
* Exposure to refinances, loan exits, or enforcement processes
* Sales or deal-closing experience in a regulated environment
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What This Role Is Not
* Not a call-centre collections role
* Not a relationship-management role
* Not a "kick-the-can" payment-plan job
* Not a broker referral or commission-driven role
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Why Archer Wealth?
* Senior leadership support
* Clear authority and escalation pathways
* Clean, enforceable KPIs
* No politics — just performance
* Real exposure to large, complex loan structures
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If You Like Clear Rules, Clear Targets, and Being Paid for Results — Apply.
Only candidates comfortable with accountability and commercial pressure should apply.