Job Summary:
A highly skilled Customer Service and Sales Consultant is needed to provide exceptional customer experiences through outstanding service delivery. This role involves working collaboratively with customers to identify their needs and delivering tailored solutions that enhance their lives.
Key Responsibilities:
* Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
* Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions.
* Achieve and excel by using consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and contribute by working closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Benefits:
* An hourly rate of $30.33 per hour.
* Junior rates apply for those under 20 years of age.
* Penalty rates are as follows: 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
* Plus 12% Superannuation.
* Plus 10% Variable Remuneration.
* The first 2 months guaranteed while you learn on board.
* Generous discounts on Telstra services and exclusive offers with over 240 brands and partners.
* Leave options including 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities including access to over 17,000 learning programs with LinkedIn Learning, and development of your career with our Future Ready program designed to build on your skills and prepare you for your next step.
* Flexibility including flexible working hours and a supportive approach to parental leave – do it your way.
* Recognition & Rewards including monthly performance rewards and a range of recognition programs to celebrate your success.
* An inclusive culture where everyone's unique perspective is valued and respected.
About Us:
We're a leading telecommunications company connecting Australians for generations. Our purpose is to build a connected future so everyone can thrive. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.