Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Roles and Responsibilities:
The candidate must be a PR holder or a Citizen .
1. Provide customer support for designated equipment
2. Answer client questions in a professional manner
3. Accept and deliver all service calls assigned within the established service level agreement for each client
4. Meet established customer service satisfaction criteria as outlined in established guidelines and policies
5. Complete all administrative tasks associated with each call as documented in established policies and guidelines
6. Complete real-time reporting of all calls as documented in established policies and guidelines
7. Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
8. Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
9. Report all time, mileage, and other requirements in an accurate and timely manner
10. Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
11. Other duties may be assigned to meet business needs
12. Additional requirements may exist if the offer of employment is extended
IT Skills and Experience
13. Windows 7 & 10, MS Office 2010/2013/2016/365
14. Ability to communicate regarding technical issues with clients
15. Ability to drive to client locations
16. Ability to work overtime as required
17. Ability to drive long distances, and occasional overnight assignments within other geographies
18. Ability to lift and or move various computer equipment up to 50 lbs.
19. Must be able to pass annual criminal and motor vehicle background
20. Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
21. Must own a basic repair tool kit
In-depth knowledge of:
22. Windows OS (e.g. XP, Vista, Windows 7, 10)
23. Microsoft Office applications
24. PC/Laptop hardware
25. PC/Laptop peripherals, including printers
26. Mobile devices
IT Qualifications
At least two of the following:
27. Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
28. ITIL qualification
29. MCP certification
Experience in a similar role
30. 1-3 years of relevant experience
31. Candidate must be Singaporean or PR Holder
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @axiomtechnolog