Desktop Support Services Officer (357329) - Office of the Chief Information Officer
* Australia, Tas
* May 6, 2026
Technology Full Time - Continuing
About Tasmania Government
About the Tasmanian State ServiceThe Tasmanian State Service (TSS)is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels, and within more than 200...
We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.
The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.
Hours per fortnight
73.50 hours per fortnight - flexible options available.
Duties
* Assist the Support Services team in the provision of an ICT Service Desk to staff and clients of DoJ ICT Client Services.
* Provide advice to clients and participate in the support, management and maintenance of the Department’s IT environment.
* Undertake the installation and replacement of IT hardware and software as part of the Agencies IT procurement process.
* Carry out routine tasks associated with software selection, installation, maintenance and support.
* Prepare and maintain documentation and work instructions in the ICT Client Services knowledge base.
* Assist in maintaining accurate records of Departmental hardware and software assets.
* Assist the maintenance and facilitation of Video Conferencing Services to the department.
* Current Driver’s License.
* Relevant tertiary qualifications, or substantial progress thereto.
* A minimum of three years’ experience in a Service Desk environment.
* Recent experience relating to video conferencing support.
Pre‑employment Checks
The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre‑employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted:
* Pre‑employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex‑related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
* Disciplinary action in previous employment.
For more information
Matthew Burgess
ICT Client Services Manager
matt.burgess@justice.tas.gov.au
Phone: (03) 6232 7743
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