About AIAT
The Australian Institute of Advanced Technologies (AIAT) is an Institute of Higher Education dedicated to delivering quality, industry-relevant programs in Information Technology and Management. AIAT is committed to student success, regulatory compliance (TEQSA, ESOS, HESF), and delivering a personalised student experience.
Position Purpose
The Student Services Officer provides frontline administrative and student support services to ensure a positive, compliant, and responsive student experience.
This role supports student engagement, wellbeing, enrolment administration, compliance requirements, and general campus operations in alignment with AIAT policies and regulatory obligations.
Key Responsibilities1. Student Support & Engagement
Serve as the first point of contact for student enquiries (in-person, phone, email)
Provide guidance on enrolment, timetables, academic calendars, and campus services
Assist students with accessing academic, language, and welfare support
Maintain professional, supportive, and culturally sensitive interactions
2. Administrative & Compliance Support
Assist with enrolment documentation and student record updates
Support PRISMS-related administrative processes (under supervision)
Ensure student files are accurate and compliant with ESOS requirements
Assist in maintaining attendance records and academic progression monitoring
3. Welfare & Referral Support
Log student welfare interactions in internal reporting systems
Identify students requiring additional support and refer to appropriate staff
Support implementation of AIAT's Student Support Framework
Maintain confidentiality and privacy standards at all times
4. Campus & Operational Support
Assist with orientation programs and graduation events
Support student ID issuance and campus access processes
Provide administrative assistance to Academic and Marketing teams as required
Assist with campus event coordination
5. Data & Reporting
Maintain accurate records in student management systems (SMS)
Support reporting requirements for internal quality assurance processes
Assist with student surveys and engagement initiatives
Key Selection CriteriaEssential:
Previous experience in administration, customer service, or student services
Strong written and verbal communication skills
High attention to detail and organisational skills
Ability to manage multiple tasks in a fast-paced environment
Professional and empathetic approach when dealing with students
Proficiency in Microsoft Office (Word, Excel, Outlook)
Desirable:
Experience in a Higher Education or RTO environment
Understanding of ESOS, CRICOS, or PRISMS requirements
Experience using Student Management Systems
Multilingual skills (highly regarded)