Overview
About VML VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester WaveTM Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
The Role This role presents an exciting opportunity to directly support one of our automotive clients. Reporting to the National Support Manager of the Fleet department, this role will primarily manage all administration (ordering, logistics, customer and dealer liaison) pertaining to key customers in Queensland. This is a part time (0.8), 6 month contract hybrid role based in Richmond, VIC.
Key Responsibilities
* Work in partnership with a Key Account Manager to support fleet accounts
* Administrative management of placed orders
* Forecast vehicle volumes on a monthly basis to ensure stock is available for incoming orders
* Build, code and contract vehicles, following order details
* Maintain the database of orders and issue weekly status reports
* Follow up all queries received regarding orders in a timely manner
* Liaise with dealers to source vehicles and understand status of orders
* Foster a healthy partnership with all stakeholders
ROADSIDE ASSISTANCE
* Maintain a list of clients signed up to the Fleet Roadside Assist program
* Administrative management and processing of Roadside Assist files on a monthly basis
* Fulfilment of monthly issue of cards to clients
* Ensure RSA card stock levels are maintained
* Ensure estimates, purchases orders and invoices are active and processed in a timely manner
CUSTOMER TENDERS
* Support the broader department to complete Customer Tenders and Tender presentations as required
CUSTOMER MAILBOX
* Contribute to the Support team mailbox roster and respond to Ask Fleet emails as required in a timely manner
Required Experience / Skills / Capabilities
* Minimum 3 years' experience in a sales/account support or project coordination capacity
* Experience in the automotive industry, vehicle modifying and tender pitches would be highly desirable
* Intermediate knowledge of Microsoft Office products - Word, Powerpoint, and advanced knowledge of Excel is essential
* A valid Victorian Driver's License is required
* Office hours of operations are 8.30am to 5.00pm
* The hybrid position, 3 days in Richmond, VIC and 1 days working from home
* Induction training will be conducted in the Richmond office. Flexibility will be required from time to time to be present in the office more than 3 days, and to ensure all projects are up to date
VML AUNZ Highlights
* There Are Many Things That Make VML An Awesome Place To Work, But We Think There Are a Few Worth Mentioning
* Summer Days - 5 paid afternoons off each year during daylight savings time.
* Birthday Leave - a paid day off to celebrate your Birthday each year.
* Loyalty Leave - a paid day off each year to celebrate your work anniversary.
* Employee Assistance Program access 24/7 support.
* Mental Health Support.
* LinkedIn Learning access for all employees.
* Foundation Day - the anniversary of our establishment where every employee works together to give back to the community.
* PerkSPACE - a dedicated platform for employee benefits that help you save, grow and generously make life easier.
* Parental Leave - time off for our new parents.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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