We are partnering with a market leader to appoint a senior workforce management professional into a high-impact national leadership role. This is a rare opportunity to step into a business-critical position with direct influence over workforce planning, operational efficiency, and service delivery across Australia.
The Role
Reporting to the senior executive team, this newly created role oversees a national workforce support function with 2-3 direct reports and a broader team of 20-25 indirect reports. With dotted line accountability to state managers, you will be the central link between operations, HR, payroll, and finance, ensuring the business is resourced to deliver today while being future-ready for tomorrow.
You will:
* Lead workforce planning, demand forecasting, and resourcing strategies across multiple states.
* Oversee national rostering, ensuring compliance, efficiency, and employee wellbeing.
* Drive productivity benchmarking and workforce optimisation initiatives.
* Deliver continuous improvement in rostering and scheduling systems.
* Partner with senior stakeholders to embed data-driven workforce strategies.
* Ensure compliance with EBAs, Awards, Fair Work, and fatigue management policies.
About You
We are seeking a leader who thrives in complex, high-volume environments and can combine strategic thinking with hands-on operational execution. You bring:
* 20+ years' workforce management experience across multi-site industries (retail, FMCG, hospitality, healthcare or similar).
* Expertise in rostering, labour modelling, payroll budgeting, and workforce compliance.
* Proven success leading centralised workforce support functions, including productivity and rostering teams.
* Strong understanding of industrial relations frameworks and experience with EBAs.
* A track record of driving efficiency and cost savings while improving service delivery and employee engagement.
* Inspirational leadership and coaching skills, with the ability to build capability in others.
Why Apply?
This is a full-time permanent role with an immediate start. You'll join a high-performing leadership group at a pivotal moment, with the autonomy to deliver measurable impact across the national network.
Please apply online - attention Sarah-Jayne Webster