Overview
The role is a full-time position working Monday to Friday, between 7am–10pm across our four clinics in Canberra: Belconnen, Deakin, Woden, and Tuggeranong.
Role overview
As a Medical Receptionist, you will be the first point of contact for our patients.
Responsibilities
* Greeting patients warmly and assisting with check-in procedures.
* Answering emails and phone calls promptly and handling inquiries professionally.
* Advising patients of preparation prior to relevant scans.
* Billing procedures – private, Medicare, workers compensation, and DVA.
* Collaborating with clerical and technical staff, radiologists, and referrers.
You will also have the opportunity to be trained as a contact centre agent to assist as required:
* Answering phone calls promptly and handling inquiries professionally.
* Booking appointments across our four Canberra clinics.
What we're looking for
* Clear verbal and written communication skills.
* Strong organisational abilities to manage appointments and patient flow.
* Confidence working across multiple screens and systems.
* A strong background in customer service.
* Ability to rotate across the four clinics in Canberra as required: Belconnen, Deakin, Woden, and Tuggeranong.
What we can offer you
* Wellbeing benefits – Fitness passport, including full gym access and a range of classes.
* Supportive management that values your well-being.
* Discounted and bulk billed scans and services for you and your family.
* Learning and development – Comprehensive training to help you in the role; career opportunities across our diverse Network.
* Workplace experience – Collaborative and inclusive team; free street and onsite parking; uniform options at no cost with annual top ups.
* Compensation – Industry-competitive salary and benefits package; annual remuneration review.
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
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