Client Field Service Relations/Technician
Point Parking is the newest and fastest growing parking management company in Australia. With strong experience and knowledge in shopping centre, hospitals, retail and high volume car park management we focus on driving a high quality customer experience.
We have a distinctive point of difference in a mature market and our business is growing due to this difference. We are a values based business that is focused on the ongoing development of every member of our team and we are committed to delivering the very best customer service and ensuring that our car parks provide the best first and last experience for its visitors.
About the Role
The Technician will be a vital part of the service we offer to our customers who do not have an on-site Car Park Team. Reporting to the Business Operations Manager/State Manager, this role is responsible for the on-site equipment repairs and looking after the ongoing maintenance of the car parking equipment across different locations in Hobart TAS. This is an exceptional opportunity with an immediate start for a responsible individual with the ability to work on their own. We will provide thorough training to the right person wishing to have a career in the car parking industry.
Responsibilities
* Client service interaction
* Troubleshooting and rectifying faults across car parking management equipment, intercom and CCTV
* Maintaining, servicing, inspecting and reporting on the condition of equipment including general internal and external maintenance
* Ensuring all equipment is functioning correctly, carrying out checks as required and immediately informing all required personnel of faults found
* Resolving hardware and software issues reported by the National Operations Centre and our clients
* Maintaining a preventative maintenance schedule and responding to equipment faults at the carpark sites; supporting all makes and models of access control and parking systems installed, including service calls, fault finding, analysis and repair services, preventive maintenance services and consulting services
* Initiating cost‑effective repairs and maintenance
* Ensuring all signage including LED signage is maintained, aesthetically pleasing and cleaned and clearly visible
* Liaising with our clients to ensure that our service meets their requirements and expectations; building existing relationships with customers by providing excellent technical expertise
* Maintaining and ensuring all remote/onsite offices and car parks are kept in a neat and clean condition
* Ensuring that all work is undertaken in compliance with the operating procedures, current legislation and the codes of practice
* Monitoring adherence to all financial transaction policies and procedures (including cash handling, permanent passes, credit vouchers)
* Participating in staff training and development activities to assist in the achievement of individual and work objectives
* Ensuring all Site Operating Procedures are current and published
* Undertaking other reasonable duties as assigned and appropriate
* Responding to service requests from NCC and other for incidents, problems and changes to carpark function by providing operational and technical advice
* Liaising and communicating closely with our National Call Centre team on a daily basis
* Carrying out asset inspections as required under the business operating model and documenting requirements
Qualifications
* At least 2 years' technical experience (e.g., as a technician, maintenance supervisor, etc.)
* Excellent communication and reporting skills
* Strong analytical and problem‑solving skills with attention to detail
* Ensuring all scheduled maintenance work is completed to the highest possible standard
* Ensuring all self‑assessments are completed in a timely manner
* Responding to incidents within agreed SLA response times
* Timely delivery of monthly reports as agreed
* Timely reporting of job closures in system with recording of hours and parts used
* Providing a level of customer satisfaction as indicated by customer or client feedback
* Effective communication with staff through regular staff meetings
* Full Australian driver's licence that is active and ability to drive
* Proficiency in written and spoken English
Be aware of and demonstrate a commitment to the principles of equal opportunity in the workplace.
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