Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions.
We are looking for a Network Development Manager to join this team, serving large customers with unique requirements. This opportunity will have you start at the very beginning of a new venture that plans to be the largest technology investment in Australia’s history. You will be building a new team and be involved in every aspect of developing the network for this new customer and establishing our network operations.
As Network Development Manager, you will be hiring, managing and developing a team of network engineers and be responsible for end-to-end operational health of the network; including capacity management and forecast planning, implementation, automation, process management, change control and ensuring continuous improvement. You will represent networking to our customers, ensuring we meet their needs for innovation, delivery and safe operations.
Key Responsibilities
- Operation of the network. Manage, track and report against operations and network status ensuring relevant metrics are collected and reported and driving operational excellence
- Recruiting and hiring. Identify the hiring needs of the team and work with Amazon recruiting to evaluate candidates, participate in phone screens and interviews, and then ensure the new hires onboarding and training.
- Performance management and team health. Provide both technical and soft skills mentoring, career and growth management, project management, quality audits, 1:1s, training, day-to-day oversight and coordination of an effective 24x7 operational rotation.
- Ensure that design, management, implementation and deployment operations are sound and executed at scale, safely keeping AWS ahead of customers' demand.
- Manage network issues and availability risks, ensuring they are addressed swiftly and long-term effective solutions are developed to address the route cause and avoid re-occurrence.
- Manage operations and process optimization using relevant data, metrics and dashboarding techniques.
- Continuously seek opportunities for growth and improvement and define credible proposals and methods for implementation including contributing to AWS standard planning processes.
- Develop, communicate, and maintain project road maps.
- Seek opportunities to work with other engineering teams to improve synergies, understanding of best practices and create more opportunities for your engineers.
- Own defining and delivering goals for the team, communicating objectives, aligning resources, effective management and reporting of progress and representing status to leadership.
- Ensure best practices from AWS are adopted, and compliance with company policies and security requirements.
Requirements
- Bachelor Degree in Computer Science or relevant degree/experience
- Experience in a network engineering role and network management role, including managing and developing a team with responsibility for network operations
- Excellent understanding of networking technologies, network management tools and network engineering practices
- Proven ability to not only influence but lead business partners and supporting teams and coordinate between technical teams, peers and business stakeholders
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issues
- Experience developing and improving operational documentation, procedures and workflows
- A proven track record of success in delivering complex projects, including coordinating and driving issues to resolution autonomously utilizing excellent project management skills.
- Experience managing on-call support coverage, and participation in escalation and critical issue management
Amazon is an equal chance employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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📌 Network Development Manager
🏢 Amazon Jobs
📍 Sydney