Strategic Leadership Opportunity
We are seeking a seasoned leader to drive case management excellence across our organization. As a senior manager, you will be responsible for shaping best-practice frameworks and leading a center of excellence that impacts 30,000+ employees.
This is a permanent full-time role based at our HQ in Sydney, providing strategic leadership and oversight of case management activities including misconduct, grievances, performance, fitness for work, appeals, whistleblower matters.
The successful candidate will lead the implementation of a new Case Management Operating Model, including enhanced triage criteria, oversight frameworks, and comprehensive risk review processes.
You will partner with Industrial Relations, Legal, and senior executives to establish collaborative working relationships, implement quality assurance, audit frameworks, and technology solutions.
This is an opportunity to drive organizational transformation, manage resistance, and build coalition support. You will be the escalation point for high-profile and sensitive matters requiring executive judgment.
About You:
* 10+ years' experience in case management, HR, or employment law with proven senior leadership experience in complex, matrixed organizations.
* Degree qualifications in Employment Law, Human Resources, Business Management or a related field (Master's desirable).
* Demonstrated success leading large-scale organizational transformation and change in complex environments.
* Deep expertise in case management, employment law, and risk management frameworks.
* Proven ability to influence at executive level and manage complex stakeholder relationships.
* Change leadership capability including managing resistance and building change champion networks.
* Technology leadership experience with case management systems and data analytics.
* Commercial acumen balancing legal, operational, people, and business risks.
Why This Role?
You will join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you will be able to grow both personally and professionally.
What We Offer:
* Heavily discounted air travel within Australia and across the globe.
* Exclusive deals on accommodation and holidays.
* Flexible leave options including 18 weeks paid parental leave.
* Purchased leave options for eligible employees.
* Access to thousands of rewards through partnerships.
* Salary packaging program including motor vehicles and professional memberships.
* Support for wellbeing and mental health initiatives.
We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.