About this role: We are seeking a seasoned professional to lead and deliver complex projects from inception to closure.
The Job
This senior project management position involves overseeing the successful implementation of business initiatives, ensuring timely delivery, high-quality outcomes, and effective resource allocation.
* Project managers in this role will apply their expertise in project management methodologies, such as Waterfall or Agile, to drive projects forward and achieve desired results.
* They will mentor and coach cross-functional teams to ensure that client solutions are delivered to the highest standard, every time.
* Collaboration with sales and support teams is crucial in this role, as it enables the delivery of an exceptional client experience and drives growth in existing client revenue.
Responsibilities include:
* Conducting quarterly performance reviews and participating in performance rating calibration with leadership.
* Ensuring best practice guidelines are followed to manage underperformance.
* Working proactively with sales/account management to grow existing client business.
* Cultivating a culture of continuous improvement by conducting regular retrospectives to gain feedback on improving client services delivery and experience.
* Supporting sales/account management in strategic account planning and execution.
* Evaluating work breakdown structures and creating baseline project plans in MSP.
* Tracking and managing workflows using Waterfall project planning in MSP or JIRA sprint planning and burn-down reporting.
* Understanding and managing critical path items and inter-project dependencies.
Required Skills and Qualifications
* Proven experience as a project manager in banking and financial sectors.
* Experience leading estimation processes with pre-sales and client services experts.
* Knowledge of scope against baseline business requirements.
* Ability to partner with clients to assess impact of changes from cost, time, and quality perspectives.
* Experience leveraging backlog processes to make trade-offs on new scope versus existing efforts.
* Experience with completing end-of-sprint retrospectives to identify what works well and what can improve.
* Experience managing billable support development activities and ensuring support desk processes deliver consistently high client experiences.
* Proven experience with completing end-of-project retrospectives to understand staff and client feedback.
* Knowledge of formal project closure activities and seeking sign-off by clients.
* Experience with documentation and support handover with customer care.