Company DescriptionThrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticatedluxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.Job DescriptionJoin our dynamic team as a Concierge team member – Porter / Valet in the heart of Brisbane City, Australia! We're looking for a friendly and customer-focused individual to provide exceptional service to our guests and visitors.Greet and assist guests upon arrival, offering a warm welcome and providing information about the property and local attractionsManage luggage handling, including carrying and transporting bags to and from guest roomsOperate valet parking services, safely parking and retrieving guests' vehiclesAssist with guest requests and inquiries, ensuring prompt and courteous serviceMaintain cleanliness and organization of the lobby and entrance areasProvide directions and recommendations for local attractions, restaurants, and transportation optionsCollaborate with other departments to ensure seamless guest experiencesAssist with special events and VIP arrivals as neededMaintain up-to-date knowledge of property amenities and local area informationQualificationsExcellent communication skills with a friendly and professional demeanorStrong customer service orientation and ability to anticipate guest needsEffective time management skills and ability to multitask in a fast-paced environmentA true desire to work, grow and develop in the guest facing operations of a luxury city hotelAn enthusiastic approach, excellent attention to detail and superior customer service skillsStrong communication skills, both verbaland writtenFriendly personality paired with professionalismand a high standard of personal presentationOpen driver’s license (Manual Desirable)Physicalstrength with the ability to safely lift and carry heavy items andstand for extended periodsAbility to work varied shifts from early mornings to late evenings, including weekends.Additional InformationBring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.Thrive in our Sofitel Brisbane Central community, with:Discounts for ambassadors, families and friendsat Accor HotelsworldwideComplimentary hotel stay package to celebrate your work anniversarySecure parking in the centre of Brisbane for only $10 per dayDirect access to Central train stationComplimentary food in the ambassador dining roomLaundered uniforms.Let your passion shine, visit careers.accor.com
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