Position objectives:
* Act as an ambassador for the hotel at all times
* To provide a consistent and high quality standard of food and beverage set up/service to all clients
* Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development
* Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team
* Work closely with the management within the food and beverage department to achieve high quality service, presentation and delivery to all guests
Principal Responsibilities:
* Ensure excellent and professional client service at all times
* Setup and reset specific activities as directed
* Undertake general waiting and service duties of food and beverages
* Communicate and liaise with team members, kitchen and other areas of operation
* Follow hygienic food and beverage handling procedures
* Adhere to responsible service of alcohol and licensing provisions and standards at all times
* Ability to work in a team based environment
* Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
* Develop and maintain high levels of service within the hotel, particularly within departments, on a daily basis
* Proficient in the professional service and dispensing of a wide range of alcoholic and non-alcoholic beverages
* Good conflict resolution skills
* Courteous, welcoming and informative
* Involved in the service of a variety of functions requiring food or beverage service
* Establish good professional relationship with existing and new clients
* Have a good understanding of all departments within Hotel to be able to sell to the inquiring customer
* Cash handling
* Strong and effective communication methods with management and staff
* Consistent and professional delivery of our products such as wine service, tap beer and food offerings
* Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times
* Any other duties directed by Management