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Team leader

Mackay
GSL: a Good Start to Life
Posted: 22 January
Offer description

Introduction

GSL: A Good Start to Life

Do you believe safe, stable homes are built through strong leadership, consistency, and compassion?

If you're ready to lead a team and help create a home where young people can truly thrive, we'd love to hear from you.


Who We Are

At GSL, purpose, belonging, and security guide everything we do for the young people in our care and for our staff.

Our mission is simple but powerful: to change the way communities see disability.

We support children and young people who were born with, or have developed, disabilities and who haven't always had the best start in life. Our residential homes are more than places to live – they're places where young people can feel safe, build trust, grow in confidence, and just be kids.


The Role: What You'll Do

As a Team Leader, you'll play a key role in ensuring our residential home runs smoothly, safely, and in line with best-practice care.

You'll provide hands‑on support while also leading, mentoring, and guiding a team of Disability Support Workers to deliver consistent, high‑quality, trauma‑informed care.


Your responsibilities will include

* Leading shifts and providing day‑to‑day guidance to support staff
* Creating a calm, safe, and positive home environment for young people
* Supporting children and young people with complex physical, behavioural, or mental health needs
* Ensuring care plans and behaviour support strategies are followed and reviewed
* Building strong, trusting relationships with young people and their families
* Coaching and mentoring staff to build skills, confidence, and consistency
* Managing incidents, challenges, and conflict using trauma‑informed approaches
* Completing accurate documentation, shift reports, and handovers
* Working closely with management, allied health professionals, and external stakeholders
* Leading by example—showing professionalism, empathy, and accountability at all times

This is a hands‑on leadership role. Some days will be challenging, others incredibly rewarding, but every day, your leadership will make a real difference.


Who You Are

You're someone who leads with both heart and clarity.


You are

* Calm, resilient, and confident in high‑pressure situations
* Passionate about supporting young people with disability and complex needs
* Experienced in residential care and ready to step into (or continue in) a leadership role
* Skilled in guiding and supporting teams through challenging moments
* Committed to trauma‑informed and strengths‑based practice
* Flexible and reliable, able to work across a rotating roster (days, nights, weekends)


Skills and Experiences


Essential Requirements

* Certificate IV (or higher) in Disability Support, Youth Work, Community Services, or a related field
* Previous experience in residential care (youth and/or disability)
* Current Blue Card (QLD)
* NDIS Worker Screening (Yellow Card)
* Current driver's licence
* Unrestricted working rights in Australia
* LCS2 (or willingness to obtain)
* Current First Aid Certificate
* Current CPR Certificate
* Leadership or senior shift experience will be highly regarded


Why Work With Us

Because we care about the young people we support and the people who support them.

At GSL, we use trauma‑informed frameworks such as The Sanctuary Model to ensure our homes and workplaces are safe, supportive, and values‑driven.


We'll be part of an organisation that

* Values strong leadership and teamwork
* Invests in staff development and support
* Encourages you to bring your whole self to work
* Recognises the importance of wellbeing, reflection, and growth


Ready to Lead With Purpose

We're recruiting now and would love to hear from passionate leaders who want to make a meaningful impact.

Let's build safe homes, strong teams, and brighter futures together.

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