Overview
Bar Manager - Living Roomat W Hotels, Sydney, New South Wales, Australia
Location: W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
Schedule: Full Time
Position Type: Management
Job Number: 25128912
Located Remotely?
N
Seniority level: Mid-Senior level
Employment type: Contract
Industry: Hospitality (Food & Beverage & Culinary)
Job Summary
The Living Room Manager at W Sydney is responsible for overseeing the daily operations of the Living Room bar, ensuring smooth team management and exceptional guest experiences.
Reporting to the senior Beverage and Food leadership, the role focuses on maximizing revenue and profitability through effective promotions and execution of venue programming.
The Bar Manager also handles menu planning, inventory control, and maintaining service standards, all while balancing guest and team satisfaction with budgetary goals.
Responsibilities
Taking an Entrepreneurial Approach to Driving the BusinessUnderstands financial opportunities by surveying venue demand.
Partners with key individuals in the local community to assess opportunities.
Identifies and analyses competitors.
Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing, and evaluating usage reports, and taking corrective action.
Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
Managing Bar OperationsWork closely with the B&F leadership team to curate beverage program and the beverage lists for the venue based on the concepts and keep up to date as per market trends
Implements agreed upon beverage policy and procedures in synergy with the other outlets within the property.
Manages in compliance with all local, state, and Federal labor, beverage, and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs control, beverage potentials, sales mix analysis for beverage and food, issue & returns, beverage & food safety standards, inventories, financial spot checks.
Monitors adherence to all liquor control policies and procedures.
Attends pre- and post-convention meetings as needed to understand group needs.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manages to achieve or exceed budgeted goals.
Ensures compliance with all Bar/Lounge policies, standards, and procedures.
Maintains beverage & food handling and sanitation standards.
Developing menus and promotions together with the Beverage Manager.
Actively proposes initiatives to drive revenue; comes up with ideas and plans.
Actively recruits and maintains a highly engaged team.
Leading the Bar TeamTrains a deep knowledge of the menu, the products used (Beverage & Food), motivating the team to evolve.
Supervises talent levels to ensure that guest service, operational needs and financial objectives are met.
Balances the team duty roster effectively to keep a high motivation within the team, finds synergies with other departments, while keeping the payroll under control.
Trains the talent on liquor control policies and procedures.
Keeps regular open discussions with the talent.
Gets involved within hotel operations and builds strong relationships with all peer department members.
Ensures talent understand expectations and parameters.
Seeks feedback from the team and supervisors acting effectively and constantly implementing ameliorations and corrections.
Communicates critical information to the Bar/Lounge talent regarding hotel information, hotel activations, city events and news.
Shares the constantly the strategy and updates with the team.
Fostering an Environment that Creates Exciting and Memorable Guest ExperiencesProvides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Empowers talent to provide excellent customer service and acts as the guest service role model for the outlet.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of beverage and food, service levels and overall satisfaction and address any problems or complaints.
Verifies corrective action is taken to continuously improve service results.
Manages service delivery in outlets to ensure excellent service from point of entry to departure.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing and Conducting Human Resource and Talent Management ActivitiesActively participates in the hiring process to identify the right talent to support the outlet's concept.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Facilitates the fair and equal treatment of talent and strives to improve talent retention.
Monitors talent attendance of on-going training to understand guest expectations.
Solicits talent feedback, utilizes an "open door" policy and reviews talent satisfaction results to identify and address talent problems or concerns.
Encourages recognition of talent across areas of responsibility.
Demonstrates honesty/integrity and models appropriate behaviours by leading by example and serving as a role model.
Develops specific goals and plans to prioritize, organize, and accomplish own work.
Monitors and maintains the productivity level of talent.
Manages talent levels to meet guest service standards, operational needs, guest service, and financial objectives.
BenefitsDiscounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Enjoy your birthday off with birthday leave
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
'Great Places to Work' certified
EEO notes: Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Be where you can do your best work, belong to an amazing global team, and become the best version of you.
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