## General Manager - Care DeliveryApplylocations: St Leonards, NSWtime type: Full timeposted on: Posted Todayjob requisition id: REQ2787# **Lead the future of Home Care delivery at HammondCare**We are seeking an exceptional **General Manager – Care Delivery** to lead the end-to-end performance of our Home Care portfolio. This is a critical leadership role responsible for delivering safe, high-quality and client-centred care in the home, while optimising workforce capability, service reliability and cost efficiency at scale.# Key responsibilities* Deliver **reliable, consistent and high-quality home care services** aligned to client needs* Optimise **workforce utilisation, productivity and capacity** across all service streams* Ensure strong **service fulfilment and schedule stability*** Build and sustain a **capable, engaged and resilient frontline workforce*** Drive **operational efficiency and cost-to-serve optimisation**, improving financial performance* Lead **transformation and continuous improvement** across systems, processes and service models# # **About you**You are a highly experienced operational leader with a track record of delivering large-scale, complex service operations. You bring strong commercial acumen and a passion for workforce-led service excellence.# You will demonstrate:* Significant senior leadership experience in **large, distributed workforce environments** with full operational and financial accountability* Proven ability to deliver **high-volume, reliable service outcomes at scale*** Deep expertise in **workforce planning, scheduling and deployment**, with measurable productivity improvements* Strong experience building **workforce capability**, including recruitment, retention and leadership development* Excellent **financial and commercial acumen**, particularly in labour cost management* Experience leading **operational transformation and change**, ideally in regulated environments* Background in **Home Care, Aged Care, disability or community services** (highly regarded)* Experience in **government-funded or reform-driven sectors*** Exposure to **workforce management and scheduling technologies*** Relevant tertiary qualifications in health, business, operations or a related field### # # **Our culture**HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise. When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs. We've been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters. It's not just care, it's HammondCare.### # **Apply now** to lead the next evolution of care delivery at HammondCare!# For more information or to get a copy of the position description please email .***This search is being managed in-house. We do not accept unsolicited approaches or candidate submissions from agencies unless formally engaged.***### About HammondCareMake a difference every day to the lives of older Australians in need by joining the provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise.We've been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life's most difficult circumstances.Whether it's in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do.It's not just care, it's HammondCare.### RewardsWe recognise and celebrate individuals who go above and beyond in their work.Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care.We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills.Plus, enjoy a $1,000 bonus for successful employee referrals.### Salary PackagingAs a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits!### WellbeingEnhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres.When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.
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