Client Liaison
Join to apply for the Client Liaison role at Anglicare Southern Queensland
Pay
Base pay range: A$*****/hr - A$*****/hr
At Anglicare SQ, we believe everyone has a story.
With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life.
Our skilled team deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations.
When you join our team you will see how our values of Hope, Love, Care and Humility drive our practice and decision making daily.
We are seeking a full-time permanent passionate and skilled Client Liaison to join our Stafford - Home and Community Aged Care Services and make a meaningful impact in the lives of our clients.
The overall purpose of the Client Liaison is to engage in client relationship management and packaged care case management with clients, their carer/s, family and advocates for home care and disability services.
The key requirement is effective working relationships with key personnel including Concierge, Multidisciplinary Team Coordinator and Service Coordinator.
Responsibilities
Provide the first point of significant contact for the client with the intent of building client trust and confidence in Anglicare to facilitate Consumer Directed Care.
Undertake home visit to deliver a consumer induction; gather information to identify and understand the client's needs and preferences, establish or meet goals and aspirations, and assess/monitor the client's capacity and interest in the control of their package.
Implement the client's Agreement to ensure it remains relevant and current and is in line with Anglicare requirements for home and/or disability package guidelines.
Build collaborative relationships with clients, family, carers and significant others.
Act as the client's primary contact for all matters relating to delivery of services.
Maintain a client-centered approach in all engagements with clients.
Requirements
Current National Police Certificate
Current Drivers Licence and own reliable vehicle
Dependent on Service based staffing models, this role is required to possess:
Minimum certificate 4 qualification - Certificate IV Ageing, Cert IV in Lifestyle & Health, Certificate IV Disability, or Diploma Enrolled Nursing and;
Attainment of nationally recognised competency in case management or equivalent or willingness to attain
Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
Salary Packaging – get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
Enjoy the potential tax savings of a Novated Car Lease.
Employee Discounts at some of Australia's leading retailers.
6% Bupa Health Insurance Discount.
Referral App – Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
Career Opportunities – join a company who aim to promote from within to fill new roles with our internal-only Job Board.
Opportunities to purchase additional annual leave.
Pastoral Care Support & Employee Assistance Programs.
Free annual Flu vaccinations.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Community Services
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