Empowering Older Australians to Live Well
About the Role
This is an opportunity to shape the future of wellbeing and resident experience in retirement living on a national scale, leading initiatives that truly make a difference in people's lives.
You'll lead a national team including the Customer Experience Manager, Additional Services Manager, and State Wellbeing Managers, ensuring consistent delivery of high-impact programs that support independence, health, and happiness for every resident.
* Lead the strategic direction and delivery of wellbeing and experience frameworks across all villages
* Oversee the Everyday Wellbeing Program and a national calendar of lifestyle experiences, events, and community-led initiatives
* Champion the Customer Voice program, leveraging insights from Net Promoter Score (NPS), Customer Satisfaction (CSAT), and the Perceived Wellbeing Index (PWI) to drive continuous improvement
Your Key Responsibilities
* Develop and implement wellbeing and experience strategies that meet the evolving needs of residents
* Collaborate with cross-functional teams to design and deliver engaging lifestyle experiences
* Analyse customer feedback and data to inform program development and improvements
Benefits
We offer flexible working, the opportunity to shape national strategy, and the support of a forward-thinking leadership team that genuinely believes in what we do.
You'll be part of a values-led environment where people come first, residents and employees alike.
This is a chance to make a real difference in the lives of older Australians and be part of a bold, purpose-driven organisation.