Senior Desktop Support Specialist
* Adeliade Location
* Senior DesktopSupport
* Permanent Full-Time
Green Light Worldwide has a requirement with our client partner for a Senior Desktop Support Specialist to join their team on a permanent basis.
Responsibilities
* Lead and oversee laptop builds, ensuring all devices are configured to company standards and optimised for performance.
* Provide expert-level remote and onsite support for clients, resolving complex issues related to:
o Microsoft 365 (O365) administration and advanced troubleshooting
o Barracuda security solutions
o Ubiquiti networking equipment
o SentinelOne endpoint protection
o Backup and recovery systems
* Act as a trusted advisor during client onboarding, including account setup, system access, and best‑practice guidance.
* Develop and maintain strategic client relationships, ensuring alignment with business objectives and long‑term satisfaction.
* Deliver high‑quality technical support while mentoring junior team members and contributing to process improvements.
* Collaborate with stakeholders to identify opportunities for service enhancements and proactively address potential risks.
Requirements
* Extensive experience in IT support roles, including both service desk and field support environments.
* Proven ability to manage and resolve complex technical issues across hardware and software ecosystems.
* Strong expertise in Microsoft 365 administration and related services.
* Hands‑on experience with Barracuda, Ubiquiti, SentinelOne, and backup solutions.
* Apple/Mac experience is desirable.
* Exceptional communication skills with the ability to build and maintain strategic relationships. (Essential)
* Demonstrated capability to work independently, prioritise effectively, and manage multiple projects.
* Leadership qualities with experience mentoring or guiding junior staff.
About Green Light Worldwide
We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day‑to‑day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to or call .
How to apply
Click "APPLY" or contact Stephen at or call for a confidential discussion with Green Light Worldwide.
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