Job Title:
Client Success Manager
Job Description:
Client Success Role Overview
This position involves working with existing customers to help them achieve their goals and objectives. You will be responsible for establishing a trusted advisor relationship to achieve and expand customer success, resulting in account renewal, upsell, and cross-sell.
* Own a book of business with assigned customers that you are responsible for selling, supporting, educating, and growing through regular systematic touchpoints.
* Act as the single point of contact for existing customers in your account patch.
* Maintain and build relationships with existing key contacts.
* Establish relationships with key customer business and technical advocates that have the power to drive long-term solution adoption within their company.
* Ownership of the commercial sale.
* Manage complex sales cycles with a consultative sales approach.
* Secure renewals of customer accounts at or above the projected renewal amount.
* Increase sales by driving product adoption, managing escalations, and thereby ensuring retention and long-term satisfaction.
Key Responsibilities:
* Business Development
* Sales Management
* Relationship Building
* Account Management
* Commercial Sales
* Product Adoption
* Escalation Management
* Retention
* Long-Term Satisfaction
Requirements:
Bachelor's degree is required. Several years of technology account management experience and skills are necessary. Prior experience selling in the Microsoft ecosystem is preferred. Experience with executive selling both business and technical is also desired. General familiarity with sales methodologies and processes is a must. Business Development experience is preferable. Accountability and a sense of urgency are essential. Excellent communication and listening skills are necessary. Willingness to learn and grow is vital.
Benefits:
* Competitive compensation package
* Career progression opportunities
* Internal mobility opportunities across our global footprint
* Hybrid working model with flexible work arrangements
* Generous paid time off allowance
* Private health insurance
* Mobile phone plan reimbursement
* Tuition reimbursement
* Dedication awards
* Employee referral program
AvePoint Values Diversity and Inclusion:
We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging.