Job Description
1. Leading National I.T. & Telco Company
2. Fantastic Work Environment – Eastern Suburbs
3. Expanding organisation – great career – excellent salary
Our client is a renowned and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Their range of products and services vary from ICT Infrastructure, Telephone systems, Corporate Mobiles, Voice and Data Services.
To be successful in this role you will need to:
Have proven experience or capability to act as a Managed Services Consultant with ability to conduct him/herself as the final point of escalation for the below technologies
4. Great communication skills and phone manner
5. Empathy and ability to listen to the customer and understand the business criticality of your job for our client
6. Accountability – ability to take accountability & deliver customer satisfying results
What will you do?
7. Have a sound technical knowledge of server, storage, Backup, Security, Cloud & Network infrastructure.
8. Act as the final point of escalation for the Managed Services environment
9. Responding to and resolving phone and email escalations in a professional, timely manner with an emphasis on high quality customer service
10. REsponsible for regular daily tasks including Backup and DR scheduling and management
11. Deployment of PCs using SOE technology including desktop refresh & rollouts
12. Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
Technical Skills & Capability Required:
1. Troubleshooting and administering:
13. Ability to resolve and restore broken AD, servers, cloud or network
14. End user troubleshooting, Directory Sync/Azure AD, User Account Management
15. Conduct client site visits if the issues can not be resolved remotely
2. Server infrastructure including:
16. Active Directory, DNS, Windows Servers (various generations), DHCP, Microsoft Exchange & Office365, server monitoring & patching
3. Cloud & Virtualisation:
17. Ability to build & support MS Azure cloud infrastructure
18. Expert in building and maintaining VMware & HyperV infrastructure and toubleshooting issues
19. Ability to do root cause analysis & resolve any issues (including new set up / migration) unless client site visit is required
4. Networking Troubleshooting:
20. Strong knowledge & understanding of IP Troubleshooting, Subnetting, Core understanding of routing, Connectivity issues, Firewall related issues, bridging port acess
21. Ability to configure and resolve multi-tenanted infrastructure, subnetting network
22. Ability to configure or implement new requirements in routing & switching
23. Ability to configure on-premise & cloud firewalls especially Palo Alto, Meraki, CISCO
5. Back up & Disaster Ricovery:
24. Experience in scheduling and troubleshooting backups
25. Strong understanding of DR & ability to implement DR & Backup solutions for the clients
26. Conduct DR & restoration for the client environments
Required Qualifications
27. Proven experience as System Engineer, Senior System Engineer or IT Administrator
28. Tertiary qualifications in an IT or related discipline
29. Few technical certifications – ITIL, MCSA (Window Server 2008 or 2012), MCSA (Office 365), MCSE, CCNA, MCP
30. Preferably experience in Managed Service Environment
What is on offer:
31. Base Salary + super
32. Permanent position
33. Excellent client engagement role
34. Excellent office & culture - where people enjoy their job, have a laugh, and work together.