We are currently seeking a Customer Service Specialist to manage client relationships and provide exceptional support in the travel industry.
Key Responsibilities
* Respond to client inquiries via phone, email, or in-person, offering personalized travel recommendations and addressing any concerns or issues that may arise.
* Manage bookings for flights, hotels, tours, and transportation, ensuring seamless experiences for customers and adhering to relevant industry regulations.
* Address customer complaints promptly, resolving issues efficiently and maintaining high levels of customer satisfaction.
* Develop and maintain knowledge of travel trends, destinations, and products to better serve clients and stay up-to-date with industry developments.
Qualifications
* Previous experience in a customer-facing role, preferably within the travel or hospitality industry.
* Strong communication and interpersonal skills, with the ability to build rapport with diverse clients and colleagues.
* Excellent organizational and multitasking abilities, with a proven track record of handling multiple tasks and deadlines effectively.
* Ability to work under pressure, remaining composed and professional even in challenging situations.