OverviewJoin to apply for the Turnaround Manager role at Jetstar AirwaysWe're Jetstar.
You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004?
In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific.
We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s.
Every day we enable more people to takeoff to more places, more often.Impressive numbers?
What\'s even more impressive is the team of extraordinary people taking off together day in and day out, flight after flight.
Our people are the real jet stars!
The Opportunity
The Turnaround Manager plays a pivotal role within the Gold Coast Airport leadership team, ensuring the safe, compliant, and efficient delivery of scheduled operations.
In this role, you'll oversee the airport's operational performance, support day-to-day activities, and lead by example to maintain our high standards of customer service.
Your leadership will be key to ensuring smooth operations and a consistently exceptional experience for our passengers and stakeholders.
This role provides oversight and management of our daily operational performance and driving the Precision Timing Schedule (PTS) across our frontline airport operations for both front of house (FOH) and Back of House (BOH).
Core Responsibilities
Proactively identify and manage operational issues, mitigating any impacts to our customers and operations
Co-ordinate aircraft movements in collaboration with the JOCC, Jetstar Engineering, Airport authorities, the ground services providers, and other stakeholders
Operational oversight of ground service providers
Planning, developing and implementing projects related to aircraft turnaround services to deliver tactical, operational and strategic improvement initiatives
Supporting the management of domestic and international operational performance
Consistency in achieving KPI\'s relating to safety, on-time performance, customer satisfaction and financial deliverables
Supporting the airport\'s customer service delivery to ensure it is in line with the company\'s brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
Coordinate operational turnaround requirements ensuring activities occur inline within our PTS
Building strong, professional relationships with our airport leaders, stakeholders and suppliers, ensuring day to day customer service standards and on time performance is successful
Lead and maintain a skilled and enthusiastic workforce in line with business volume and targets
Continuously developing and on -shift performance management of all relevant team members
Fostering an enhanced awareness with all team members for OH&S;, aviation safety and security policies
To be Considered
Strong frontline experience with a well-developed knowledge of airport operations
Exposure to front-line team management
Strong customer service orientation with emphasis on service excellence and on time performance
Strong coordination background and experience in managing conflicting and dynamic priorities
Ability to manage conflicting priorities while maintaining a strong service culture
The ability to drive results for quality outcomes in a timely manner
Exposure to managing and understanding teams in a shift/rostered work environment
A collaborative approach with the ability to engage and influence relevant stakeholders
Proven influencing skills in driving customer service and operational initiatives
Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team
A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar
Our Culture
Jetstar is alive with a sense of adventure.
Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance.
If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes.
You'll be supported to challenge, anticipate and explore while you work will connect people and enrich lives.
We encourage diversity and aim to create an workplace where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too.
Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel.
Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Applications close: Sunday 5th October, 2025
Details
Seniority level: Associate
Employment type: Full-time
Job function: General Business
Industries: Airlines and Aviation
Referrals increase your chances of interviewing at Jetstar Airways by 2x
Get notified about new Turnaround Manager jobs in Gold Coast, Queensland, Australia.
#J-18808-Ljbffr
📌 Turnaround Manager
🏢 Jetstar Airways
📍 Gold Coast