Who are we? CMH Practice Management is a dynamic medical firm, with 3 clinics under its banner and several new and exciting centres under development. We are leading in technical innovation and intelligent programming, backed by decades of clinical and operational success. We offer Australian medical practices a complete service in practice management At our medical centres, and corporate office, we encourage our employees to keep seizing opportunities and learning new things that will help improve clinical and operational outcomes within the sector. We are on a new journey of growth and believe in creating opportunities for our people to grow and progress. Protecting the health and safety of our people, and those we work with will always be our overriding priority. We value diversity, equality, and inclusion. About the role We are looking for highly engaging Customer Experience Agents driven by performance to achieve excellent customer service and quality when handling customer interactions. This is a key role in supporting our patient services teams and doctors in ensuring we maintain a high quality of service. Success in this role will be visible through demonstrated strong performance KPIs, excellent customer service feedback, and thorough documentation. The responsibilities of the role include: Ensuring rapid response to inbound phone and requests from members and clients Maintaining professional and detailed documentation of all actions and communications undertaken in the delivery of services Working with your team to work towards client satisfaction Achieving performance goals and KPIs accordingly Working with internal departments to engage audiences and clients more deeply Who are you? You will be a highly motivated self-starter with a positive attitude, able to work in a target-orientated, quality-controlled environment where being able to work with a high level of accuracy to prescribed processes and to strict deadlines is a prerequisite. Full training will be provided and it is expected You will need: Strong customer service experience Ability to communicate with compassion The desire and passion to help people Ability to work in high volume and pressured situations Able to be flexible with a rotating roster (Monday - Friday 7 am -6 pm) Ability to react to a situation competently and in a calm manner, capable of handling pressure. IT literate. Excellent verbal and written communication skills Experience in the following fields is well suited (Reception, tech support, call centre roles, administration, health care fields, retail, Customer support officer, sales admin) Health industry knowledge is advantageous.