Lovisa Life:
Lovisa was established in Australia in 2010 and has rapidly grown to become one of the world's leading fast-fashion jewellery retailers. With a strong global focus, we now operate over 1,000 stores across more than 50 markets worldwide. As a trend-driven brand, we cater to everyone, delivering over 150 new styles to our stores each week. Join a dynamic, high-growth international retailer proudly listed on the ASX.
Your Opportunity:
Warehouse Management Support Engineer will Provides technical support and ensures the stability, performance, and reliability of Lovisa's Warehouse Management Systems, primarily Infor WMS. Supports warehouse and distribution teams across locations, troubleshooting issues, configuring systems, and maintaining seamless data flow with platforms like Futura, Lovisa Backbone, and the data warehouse. Key responsibilities include incident resolution, system monitoring, and driving continuous improvement. The role involves cross-regional collaboration and participation in after-hours support to maintain critical warehouse operations.
* Ensuring Lovisa Stores, Support Centres, and Distribution Centres receive high-standard IT support in line with Global IT policies.
* Providing prompt Level 3 support services for IT systems supporting Stores, Support Centres, and Warehouses.
* Maintaining the integrity, stability, and operational performance of all Lovisa databases.
* Acting as an escalation point for Level 1 and Level 2 teams, offering technical expertise to resolve Requests, Incidents, and Problems relating to warehouse management systems.
* Collaborating with Level 3 teams (Business Systems, Data/Reporting, Projects, and Developers) to provide effective support for database-related matters.
* Liaising with suppliers to ensure Lovisa receives priority service for Requests, Incidents, and Problems.
* Contributing to continuous improvement initiatives to enhance IT service delivery.
* Participating in a rotating after-hours support roster.
* Occasionally working outside normal business hours to fulfill operational needs.
We are looking for the below skillset and experience:
* Degree in IT, Computer Science, or related field with strong communication and interpersonal skills.
* Skilled in supporting enterprise system users, producing clear documentation, and resolving technical issues.
* Experienced in system performance optimization, configuration management, and cross-team collaboration.
* Knowledge of warehouse management systems; experience with Infor WMS, cloud platforms (AWS/Azure), and development tools (.NET, SQL, Power BI) is a plus.
The Lovisa Benefits:
* Be part of a global business with limitless career growth in a supportive, diverse, and inclusive team
* Additional leave to celebrate your birthday & generous 50% employee discount on all Lovisa products
* Complimentary gym membership & attractive referral rewards program
* Work from our modern Glenferrie Road HQ with a fully stocked kitchen, close to public transport
* Structured personal development plans with regular reviews & relocation opportunities locally and internationally
About Lovisa
With continued global expansion, there's never been a more exciting time to join Lovisa. We are a team of passionate, dedicated, and driven individuals who excel in a fast-paced, dynamic environment. From trend-spotting to delivering exceptional customer service, we live by our core belief: "It's about the customer, always."
Apply today to start your Lovisa journey and a Talent Team Member will be in contact.