$38.04 p/h + super
12 Month Contract
Lithgow / WFH
Customer Service Representative | 12 Month Contract | $42.18 p/h Including Super
$38.04 ph + super
12 Month Contract
Lithgow / WFH
About the Company
We are seeking multiple experienced Customer Service Representatives to join a large NSW government organisation based in Lithgow. This role will be full time in the office ( with a possibility from WFH. This is a 12 month contract paying $38 per hour + super.
About the Role
Deliver services in a qualified manner in all customer interactions to create positive customer experiences and ensure customer satisfaction as a priority
Action customer complaints arising from complex agency transactions by ensuring they are accurately resolved.
Develop and maintain knowledge of organisational information resources and operating standards and practices to record and resolve and customer complaints
Provide advice and support to customers on the adoption of digital services, and in the education of users to deliver great customer experiences through the use of on-line technology.
Maintain awareness of the organisation's customer escalation points to ensure customers are referred to appropriate channels for the completion of out of scope transactions.
About You
Need excellent written and verbal communication skills
Intermediate computer skills required
Proficient in Microsoft office suite, particularly Outlook and Teams
Benefits of contracting through Ashdown People
5th largest supplier to the NSW Government
Get paid weekly
Offer Insurances for ABN Contractors
Consistent communication & transparency
Detailed onboarding & support