* Part time role, 2 days a week.
* $35 per hour + Super
* Eastern Suburbs Location
ABOUT THE COMPANY
TwoScots are partnering with a growing security business based in Melbourne's Eastern Suburbs. The role is a part time (2 days per week, 6 hours per day) collections role for the next 3-4 months with opportunities to extend. Immediate start.
Culture + Benefits
* Great hourly rate ranging from $35 per hour
* Parking available on site
* 3-4 months with potential to extend.
Role
The duties include but are not limited to:
* Debt Recovery: Contact clients (businesses and residential customers) via phone, email, or mail to request payment for overdue invoices
* Negotiation: Work with clients to establish reasonable payment plans or settlements, balancing their financial situation with the company's need for timely payments.
* Account Management: Maintain accurate records of all communication, payment arrangements, and account status in the company's debt management system.
* Dispute Resolution: Address any customer disputes related to billing, service charges, or payment issues, and escalate matters when necessary to management or the legal team.
* Customer Relations: Maintain a professional, empathetic, and customer-focused approach while managing debt recovery, ensuring clients feel valued even during collection processes.
* Escalation: Identify accounts that require further escalation and work closely to initiate recovery measures, including reporting to collection agencies if necessary.
Skills + Experience
* Minimum 1 years experience in a similar role
* Experience using MYOB is advantageous
* Excellent communication skills
* Intermediate excel skills is desirable
* Problem solver
* A proactive member within a team
If you feel like you have the necessary experience, please submit your resume to by clicking APPLY NOW.