Ready to take the next step in your IT career?
At efex, no two days are the same. You'll work across a variety of client environments, get hands‐on with cutting‐edge technologies, and be backed by a down‐to‐earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading MSPs. We deliver right‐sized IT solutions that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business‐focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
We're looking for a Level 2 Service Desk Engineer to join our Toowoomba team full‐time.
In This Role, You'll
* Provide proactive and reactive IT support across diverse client environments
* Maintain system continuity through monitoring, troubleshooting, and maintenance
* Communicate clearly with clients, giving them confidence and visibility at every stage
* Accurately manage tickets, time, and documentation
* Collaborate with account managers and other teams to deliver seamless service
* Mentor and support junior team members
* Gain exposure to leading technologies, expanding your technical skills daily
About You
You'll thrive in this role if you:
* Bring 3 – 5 years' experience in a technical role within an MSP environment
* Have strong customer‐service skills and enjoy client interaction
* Are proactive, detail‐oriented, and a natural problem solver
Have Medium to High‐level Experience With
* Windows Servers, networking (incl. firewalls), Office 365, backups
* Hypervisor technologies (VMware/Hyper‐V)
And Some Experience With
* Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions
What We Offer
* Competitive salary: we recognise your expertise
* Supportive, down‐to‐earth culture: collaboration and respect are at the core of our team
* Birthday leave: celebrate your day, on us
* Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
* Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
* Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than a support role; it's a chance to grow with one of Australia's fastest‐growing MSPs. You'll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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