Assistant Night Manager Full Time InterContinental Sydney
Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.
Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city's prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits
Your day to day- Inspire Incredible
We are seeking an experienced and dedicatedAssistant Night Manager to join our overnight operations team. You will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.
* Oversee the nightly operations of the hotel, collaborating with the overnight departments to ensure excellence in overnight service aligned to InterContinental Sydney service standards
* Manage guest relations, own and resolve any complaints or issues that arise
* Anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
* Conduct night audits, ensuring financial transactions and reports are accurate
* Ensure the safety and security of all hotel guests and staff by conducting regular property checks
* Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
* Manage emergency situations, including medical issues, fire alarms, or security concern
About You
* Extensive experience in hotel front office operations, ideally in a leadership role.
* Strong skills in team development, coaching, and conflict resolution.
* Familiarity with Hotel Property Management Systems
* High attention to detail and strong operational oversight.
* A proactive approach to mentoring and supporting team performance
* Your personal presentation and ability to take ownership and resolve any issue or requests will be the key to creating a seamless, luxury experience for our guests.
* Full Australian Working rights with no restrictions - there is no sponsorship for this role
What we offer
Free meal on shift
Designer uniform, laundered for you daily
Discounted staff parking on site
Birthday and Well Being Leave
Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage
An immense employee discounts platform for all your favourite brands and retailers
We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.
Visithttp://careers.ihg.com/ to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Start your journey with us today and let's #GoFurtherTogether.
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