About the Role
We are seeking an administrative professional to join our team at Icon Cancer Centre in Midland. As a Medical Administration Officer, you will play a vital role in ensuring seamless support and comfort for patients and their families throughout their treatment journey.
This position offers a dynamic work environment where you will be integral in coordinating appointments, managing referrals, and providing essential reception support. You will also have the opportunity to develop your skills and contribute to a compassionate, patient-centric environment.
* Key Responsibilities:
* Warmly welcome patients and manage their administrative needs
* Coordinate and schedule critical treatment appointments
* Manage and triage referrals for clinics and surgery
* Answer patient queries with empathy, both in person and over the phone
* Ensure accurate billing and manage daily financial transactions
* Track patient progress through their treatment, making sure administrative needs are handled smoothly
* Maintain organised, up-to-date patient records
* Be familiar with medical terminology and health claims processes, including Medicare, Private Health Insurance, and DVA
Requirements
To be successful in this role, you will need:
* Previous experience in a hospital, medical practice, or day procedure reception
* A strong understanding of medical reception and inpatient services
* The ability to manage time efficiently, work independently, and collaborate with a team
* Excellent communication and problem-solving skills, especially in sensitive situations
* Competence with Windows-based programs such as Email and Word
* Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Career-enhancing training and professional development opportunities
* Competitive remuneration and salary packaging options
* Rewards and recognition programs to acknowledge your hard work and contributions
* Flexible work arrangements and compressed workweeks to support work-life balance
* Novated lease options and paid parental leave to support your family and personal life