At Telstra, we're more than just a leading telecommunications company – we're where passion meets purpose. As a Retail Customer Service & Sales Consultant you'll help customers find tech solutions that enhance their lives and be the trusted expert who guides them through our products and services.
What You'll Be Doing:
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
* Be the Go‐To Tech Expert: Stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected.
Collaborate and Contribute:
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
* Hourly Rate: $30.33 per hour
* *Junior rates apply for those under 20 years of age.*
* *Penalty rates are as follows:* Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
* **If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time).**
* **The first 2 months are guaranteed while you learn on board.**
* Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program.
* Flexibility: Flexible working hours and a supportive approach to parental leave – do it your way!
* Recognition & Rewards: Monthly performance rewards and a range of recognition programmes.
* Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is It You We're Looking For?
* Great Communication Skills: Natural at connecting with people and making their day better.
* Solution‐Oriented Approach: Enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: Eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: Can‐do attitude, even when things get busy.
* Customer‐Facing Experience: Previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest.
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