Job Overview
Our organization is seeking a diligent Sales Support Specialist to assume key responsibilities within the Orders to Cash process.
The successful candidate will possess a genuine passion for delivering exceptional customer service and experience, with a profound understanding of sales operations.
Key Responsibilities
* Process daily Invoices and Order confirmation documentation in a timely manner
* Respond to customer enquiries and orders with accuracy and efficiency
* Maintain and update customer information on internal systems
* Log customer interactions and activity accurately within the company's CRM system
* Conduct regular reviews of Customer Overdue status
* Engage with customers regarding disputes related to invoicing or payment discrepancies
* Support the wider finance team with administrative tasks and reporting
Requirements
* A positive and proactive attitude, with a commitment to delivering high-quality customer service
* Prior experience in fast moving sales processes and customer service
* Excellent verbal and written communication skills
* Proficiency in using Microsoft Office software
* Experience of CRM/ERP systems
* Strong problem-solving skills
* Ability to work well within a team and manage individual responsibilities
* Good organisational skills and attention to detail
Benefits
* Opportunity to develop a career in sales support
* Chance to gain experience in sales operations
* Professional development opportunities
Working Arrangements
* Full-time employment
* Standard working hours
* Ongoing training and support